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Introducing Flex - the new name for Stream from Virgin Media

Hello all, Stream from Virgin Media customers may have noticed a message in recent bills advising of an upcoming name change to their service. We can confirm that from today it will be called Flex. There is nothing to worry about, and this won’t affe...

Kei_M by Community Manager
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Unable to manage my Stream Box

I have exactly the same problem and joined VM earlier this week. I wish to add TNT sports to my stream box but I get the same messages reported. Is this something you can help with. VM planned to send an engineer but clearly this isn't a hardware err...

RD25 by Joining in
  • 264 Views
  • 1 replies
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New but old, love this feature!

Hello all,As above, I'm new to Virgin Media but old in RL and I've already experienced Streaming from previous provider.However, I'm over the moon with this new feature (didn't have that before).When I turn on my set in the morning, I have my BBC new...

Resolved! VM TiVo switch to flex.

Only just realised Vm do a stream service and was wondering if exciting TV/BB customers can switch to this service get rid of the cables all over the house? Thanks 

Les2013 by On our wavelength
  • 3578 Views
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Wifi/Internet/Streaming unreliable

I have had problems with internet stability for months now. Problems often arise when streaming BBC iPlayer or Netflix. Buffering and stopping.When I restart the router its ok for about 1 day then I can get the problems again. I am restarting the rou...

Peter-M by Joining in
  • 318 Views
  • 3 replies
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Steam box apps running slow

I have a stream box with a very good speed internet, for some reason the apps just run slow as soon as I click on them. For example Netflix takes a while to load the menus and is sluggish. Disney+ the same.I’ve done the standard resetting etc.Can any...

fexaac by Joining in
  • 777 Views
  • 11 replies
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Flex / stream not allowing subscriptions to be added

I have recently joined Virgin and had a Flex stream box installed. My first impression is that I'm very happy with the box, it is proving to be alot quicker than BT. However, I'm unable to manage my Stream Box subscriptions so I can't add/remove any ...

“Partner Attribute Enabled”

HelloWe wanted to search through Movies tonight so moved the curser along the top of the main Home Screen to Movies. But instead of a full selection, there was just a short row of cartoons, with the title:”Partner Attribute Enabled “.Any ideas what h...

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Pzez by Joining in
  • 547 Views
  • 5 replies
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Sky Sports UHD pixelation

Anyone with a Stream box have Sky Sports UHD pixelation problems the same as this thread  on the 360 board, just trying to find out if it's only the 360 and V6 TiVo boxes with the problem on Virgin.

roy247 by Superstar
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Re: Unable to add subscriptions to flex box

I have been having the exact same issue and identical to the one you have been helping. Can i also have a private message to sort this out asap as patience has been dwindling for 2 weeks now and it is shocking how long we have to wait for simple thin...

Hba09 by Joining in
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Unable to add subscriptions to flex box

Hi, we moved to virgin media from Sky 2 weeks ago and since moving we are unable to add any subscriptions on our flex box!  I have spoken to a number of agents on the phone who have been as much use as a chocolate tea pot. Had a new flex box sent out...

Tnz1048 by Joining in
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  • 11 replies
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