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Forum Posts

Introducing Flex - the new name for Stream from Virgin Media

Hello all, Stream from Virgin Media customers may have noticed a message in recent bills advising of an upcoming name change to their service. We can confirm that from today it will be called Flex. There is nothing to worry about, and this won’t affe...

Kei_M by Community Manager
  • 6221 Views
  • 0 replies
  • 2 kudos

Why is sky sports on the stream box such bad quality?

Like it has to be 720p at best? Can’t upgrade to UHD to see if that’s any better as they don’t do it on the stream box.Rang multiple times and the best package they can off me with their actually TV box and the 1GIG broadband I have is £96.50 for sky...

lochy by Joining in
  • 1027 Views
  • 3 replies
  • 0 kudos

I cant get TNT 5 on my red button.

If I press red when the champions league is on to watch the goal show. I see all the tiles. I hover over the Goal show tile. I hear the voice and see the picture. Select it and get transfered to TNT Sports 1. It has happened for 3 weeks now. Is this ...

wideth by On our wavelength
  • 6802 Views
  • 22 replies
  • 3 kudos

Resolved! SkySports HD Subs Billing.

Is SSHD billed in advance, trying to estimate additional costs to existing Stream package,I think TNT Sports was advance billed.

Donfor40 by Superfast
  • 804 Views
  • 3 replies
  • 0 kudos

Sleeping Streaming Box

Almost every morning I need to de-power my streaming box in order to receive a signal.   When I called the helpdesk, the agent informed me that this is normal practice for this box, when it sleeps!   Surely not.   Must be the only bit of IT kit that ...

esjas12 by Joining in
  • 608 Views
  • 3 replies
  • 0 kudos

Sky Sports Catch Up

Can someone please explain why Sky Sports has been removed from the Catch Up app on Virgin Stream? It was the main way I caught up with Sports content from my Sky Sports subscription and now I can’t. If there is no plan to return this service, I will...

JakeGUK by Tuning in
  • 1455 Views
  • 7 replies
  • 0 kudos

Resolved! Stream not available any more but Virgin Tv360 does not need a coax?

I've just spent an hour talking to sales trying to get a Stream Box.  I don't currently have a TV through Virgin at all. So they told me that they don't really have Stream Boxes any more and that I could get a TV 360 box. I said I don't want to have ...

Subscriptions show as 'pending'

After weeks of waiting for my broadband to work, it looks like it has finally started working today. Fingers crossed it stays that way. I have Sky Sports and TNT Sports as part of my stream plan but they aren't working. Looking at my active subscript...

Tominey by Joining in
  • 2070 Views
  • 14 replies
  • 0 kudos

Apple TV plus frozen

SpoilerI need help please.  Apple TV has frozen so even after a full reset and reboot when I log in via apps, I’m frozen on this screen.  Anyone got any ideas on how I unfreeze it?  Same thing happened with Netflix for about 3 months last year so am ...

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El2 by Tuning in
  • 904 Views
  • 3 replies
  • 0 kudos

Updated Sky Sports red button now available on Stream boxes

Info from https://news.virginmediao2.co.uk For Sky Sports customers the red button functionality has also been boosted so they can enjoy even more of the sports they love. Virgin TV 360 customers and, for the first time ever, Stream customers will be...

newapollo by Very Insightful Person
  • 771 Views
  • 0 replies
  • 1 kudos

Can you get the stream box without extending contract?

I'm in the last few months of an 18-month broadband-only contract, and wanted to try the stream box. However, VM customer service insists that's only possible with a new 18-month contract.Is that true, or are they trying it on?