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Forum Posts

Introducing Flex - the new name for Stream from Virgin Media

Hello all, Stream from Virgin Media customers may have noticed a message in recent bills advising of an upcoming name change to their service. We can confirm that from today it will be called Flex. There is nothing to worry about, and this won’t affe...

Kei_M by Community Manager
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Resolved! Which subscription pack is Movies24 in?

My other half is desperate for her usual fix of Movies24 which we had on Sky Stream, although it is listed under Movies, it is a Subscription Channel, but I can’t seem to find which subscription pack it is included in.i spoke to customer services, wh...

Resolved! Virgin ultra HD and TNT sports Ultimate

Hi all on virgin stream,  virgin ultra hd and tnt sports ultimate isn’t broadcast in 4k on virgin stream. when I select tnt sports ultimate it’s changes my picture to HLG. 

Bid1 by Dialled in
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Stream issues CS1011

Hi all, signed up to Stream recently and initially all seemed well, I then tried adding sky sports and UHD to my plan and they both got stuck as "adding". I contacted support and was told they couldn't fix it so they sent round an engineer. The engin...

Sky Crime Channel Frozen

As subject: screen frozen onSky Crime for a couple of days now on VM Stream, also frozen on TV Go App. No other channel frozen as far as I am aware.PS have turned off stream box and reset stream box to no avail.

kettle by Fibre optic
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Stream Box - Not starting and Purple Light

I had Virgin broadband installed on the 22/05/23 and also received a Virgin Stream box. I was not supplied with any manuals/instructions by the engineer, but having followed the instructions online I cannot get the Stream box to work.The box starts u...

Problem sky sports uhd channels on stream

Has anyone who has virgin steam having this issue? Not had it before. It’s been happening for the last 2 days. Thanks. â€ƒ

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Bid1 by Dialled in
  • 528 Views
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Thinking about getting Stream

Hi,I'm thinking about getting Stream and would be interested to hear of peoples experiences with it? I had Sky Stream, however I found it buggy at times, so decided to cancel. I would also like to know if the Essential Entertainment package will remo...

Anonymous by Not applicable
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New Stream Box - purple light

Hi. I have a new VM Stream box. Followed instructions, all plugged in successfully. Amber light was solid and is now purple. No welcome screen ever appeared on the TV. Tried turning on and off but no different. Any suggestions? Thanks 

Jpituk by Joining in
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  • 3 replies
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Resolved! Stream box audio frustrations

I've had a stream box since October and I'm generally very pleased with it.  But its very frustrating that it's audio capabilities, seem to offer an either / or choice, rather than 'smart' solutions. I have the box direct to an 2022 LG tv connected b...

Mike6222 by Tuning in
  • 2554 Views
  • 7 replies
  • 2 kudos