Stream
For all questions related to our Stream box
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Introducing Flex - the new name for Stream from Virgin Media

Hello all, Stream from Virgin Media customers may have noticed a message in recent bills advising of an upcoming name change to their service. We can confirm that from today it will be called Flex. There is nothing to worry about, and this won’t affe...

Kei_M by Community Manager
  • 6278 Views
  • 0 replies
  • 2 kudos

Virgin Stream Audio

I have had my Stream Box Since October 23 with no issues. The last week i had Audio disappear when using Netflix. This week the audio has now disappeared from other apps too. I have no issue with Live TV or Youtube so I imagine there is a fault with ...

Muffled sound on stream

I’m new to Virgin Stream. I notice the sound is very muffled on BBC and other channels. Some channels seem to be clear and the same as Freeview through the aerial.

Pluto TV always buffering

Added the Pluto tv channel to my channel list (guess this just saves time locating the app and loading it) anyway, since I have had this stream box Pluto tv still frequently buffers during playback on any of it's channels. I am connected via ethernet...

richie_k by Joining in
  • 1747 Views
  • 3 replies
  • 1 kudos

Resolved! Can I Buy A Second Remote For My Stream Box?

As per the header, can I buy a second remote control for my Stream box?I'm disabled, so generally like to have one at my workstation as well, thanks.

Morgoth by Tuning in
  • 1282 Views
  • 4 replies
  • 0 kudos

Manage stream page wouldn't load so can't remove channels

Becoming increasing frustrated with this as I add TNT package package for a month in January and I've been trying to cancel it following this as only needed for the month. Every time I log into my account to manage my stream plan it won't load the pa...

Delete subscription add on

Anyone know how to delete subscriptions that have been stuck at "adding" for ages. Wanted to watch some stuff so was adding them on but with the delay no point now? Box does not let me remove and the webpage for the subscriptions does not work. 

Anonymous by Not applicable
  • 1653 Views
  • 11 replies
  • 0 kudos

Manage Stream Page Not Working

This page has not been loading for a week from my account any idea when this will be fixed how are we suppose to remove packages?

Mattc86 by Dialled in
  • 813 Views
  • 4 replies
  • 0 kudos

Can't Manage Virgin Media Stream

I am seemingly unable to access the Virgin Media Web page where you manage Stream (below):https://www.virginmedia.com/support/help/tv/streamingI have attempted to access it a number of times over two weeks but I get the loading sign (spinning Virgin ...

Screenshot_20240307_064122.jpg