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Forum Posts

Introducing Flex - the new name for Stream from Virgin Media

Hello all, Stream from Virgin Media customers may have noticed a message in recent bills advising of an upcoming name change to their service. We can confirm that from today it will be called Flex. There is nothing to worry about, and this won’t affe...

Kei_M by Community Manager
  • 6280 Views
  • 0 replies
  • 2 kudos

Resolved! Adjusting Subtitles Font & Background?

I want to tweak my ridiculously large subtitles with it's black background within my Stream box, but can't see where to do this? Am I missing something obvious within the interface?Thanks .:. Walts

Morgoth by Tuning in
  • 2375 Views
  • 8 replies
  • 1 kudos

Stream subscriptions

Hi,  I have just got the stream box and have been trying to add sky and tnt sports to it with no luck.I had a live chat about it yesterday for an hour but they couldn't do anything their end,also online through my virgin media,the tv subscription app...

Netflix won’t load

Hi Alex, can we please get an update on this? I am having the same issue and this has been present for a few days now. This appears to be a Virgin Media problem as all other ISPs I have access to are working just fine.

C4mb0000 by Joining in
  • 2128 Views
  • 5 replies
  • 1 kudos

Netflix account on hold despite not missing a Virgin payment

Have already contacted Virgin Media who said that this would be sorted within 2-3 working days, but 2 weeks has gone by and nothing has changed and our Netflix is still on hold.Without warning, despite paying for our Netflix add on as normal, Netflix...

Full watchlist missing everywhere except on Stream puck

I can't currently access my household's full watchlists on Virgin TV Go (both Mac desktop and Android versions). A single item from any watchlist is available on the home screen and the 'Full Watchlist' image next to it features images from the rest ...

Screenshot_2024-02-07-13-44-20-22_8e58f5dcd25e21ff3280f4c7cbaea41a.jpg Screenshot_2024-02-07-13-44-28-24_8e58f5dcd25e21ff3280f4c7cbaea41a.jpg
iXNine by Dialled in
  • 2868 Views
  • 22 replies
  • 1 kudos

Local channel

Looking at the published stream channel guide, I see that 159 is a local channel but this channel is missing from my stream box. Any one know why the London Live channel is not available via stream? Virgin list it as a channel.

GFB50 by Joining in
  • 690 Views
  • 2 replies
  • 0 kudos

Resolved! Error Message CS2401 appears when trying to load Apps

When trying to watch ITVX, Amazon Prime etc a message appears on the TV screen stating App store unavailable CS2401. I have switched the power supply off, checked cables etc but to no avail.Any advice appreciated, thank you . 

J789 by Joining in
  • 2781 Views
  • 2 replies
  • 0 kudos

Stream subscriptions not working

For months I've been unable to add subscriptions to my stream account. I've tried online, via the stream box itself and by web chat and nothing ever seems to work. 2 days ago the only subscription I had that worked (tnt sports) I got an email to conf...

Resolved! Buy Virgin Stream

I have cancelled my TV360 and I am now BB only account, my TV been switched off, how can I get the stream box? Been all over virgin site and my virginmedia and nowhere do I see the option, feels like they don’t want us to have one.Surely this should ...

b0xx by Dialled in
  • 1306 Views
  • 7 replies
  • 0 kudos