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Forum Posts

Introducing Flex - the new name for Stream from Virgin Media

Hello all, Stream from Virgin Media customers may have noticed a message in recent bills advising of an upcoming name change to their service. We can confirm that from today it will be called Flex. There is nothing to worry about, and this won’t affe...

Kei_M by Community Manager
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Virgin Stream Box

The Virgin Stream box is buffering and a complete reset itself at least once a day when watching Disney+ or TNT is this a software issue?.Getting a bit annoying now.

Hix by Tuning in
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TNT ultimate No Audio

Hi all, Has anyone having issues with audio on TNT ultimate, I have no audio at all, picture is prefect but no sound. I notice a number of issues with TNT ultimate sport over last couple of weeks. With the channel being suck and now this. Works perfe...

Remove from watchlist not an option

I have a few shows I added to my watchlist that I now can’t remove. The option to remove is not there, it’s also not there when pressing the three dots on the remote and when I try the Virgin Go app none of my watchlist loads to allow me to delete fr...

Paramount plus App not streaming

When I try to use the Paramount plus App on VM boxes, I can see the various films etc available, but I am not able to watch any programme. This is not the paramount plus option within Prime.Any thoughts?  

Resolved! Can I add channels prior to installation?

Afternoon all..I'm having broadband and Stream fitted at the end of the month.The person who set up the account said we can add channels online once we're up and running.i can't currently login to the TV side of things, but my account is active. (Bil...

Resolved! TV on 30day broadband contract

Hi guysHoping someone can confirm either way for me.we have Gig1 on a 30 day rolling contract. I rang CS at various points this week to add TV to our package. Each time I’m told you can’t have any TV service on a 30 day rolling contract except once w...

Adding Apps “Adding” message

I added sky sports and cinema yesterday and it is stuck with the message “Adding”. How can this be corrected? Only had stream for 4 days and have to say it has not been a pleasurable experience. Please can someone help. Thanks 

Mark233 by Joining in
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Resolved! Is WWE network available on Virgin Tv?

Hi,I’ve recently set up with Virgin Media Tv. Is there a way you can get WWE network through this? it doesn’t seem to be on the apps section and I don’t think you can add apps. Does anyone know a way around this? Thanks Lee 

Savage17 by Joining in
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