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Forum Posts

Introducing Flex - the new name for Stream from Virgin Media

Hello all, Stream from Virgin Media customers may have noticed a message in recent bills advising of an upcoming name change to their service. We can confirm that from today it will be called Flex. There is nothing to worry about, and this won’t affe...

Kei_M by Community Manager
  • 6346 Views
  • 0 replies
  • 2 kudos

Poor 4k quality on Stream box

Hi all,Anyone notice that picture quality on all channels including UHD channels is noticeably worse on 4K TVs when HDMI mode is set to 4k? Even the menus look much softer with a distinct lack of sharpness. When I switch HDMI mode in the Stream box t...

Sofabaton Universal Remote

HiAnyone using a Sofabaton universal remote with the stream boxSofabaton support say the Arris VIP5002W has been added to their database of supported devices. Ray

Rayek22 by On our wavelength
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  • 2 replies
  • 0 kudos

Unable To Start Stream Box

Hi, I have tried all the troubleshooting tips, full reset, etc, and it just will not start.It is connected to my router with the hub in modem mode.It used to work, then one day, I turn off the power, and it cannot get past the advanced setup screen y...

Resolved! Problem with stream

 Is there anyone having problem with stream when booting up. I get this? Thanks.  

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Bid1 by Dialled in
  • 1761 Views
  • 3 replies
  • 1 kudos

CS2017 code

I've just had all my channels go off on my stream box and a channel failed message come up with a prompt to phone them is this likely to be a quick fix or am I going to have to spend hours on the phone and several engineer visits to solve the problem...

Kenny141 by Joining in
  • 744 Views
  • 2 replies
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Netflix - trying to add

Hi, Virgin Stream, trying to add Netflix, already had an Netflix account previously but then added it to my Sky account. I’ve since cancelled Sky, and thought I’d add it to my Stream. Just says “Adding” all the time on the apps. On the website it say...

Netflix

Hi. I have read that I should receive details of how to log into Netflix within 2 days of this being added?  A hell of a long story over my subscription but I simply just won't go there! Been a month so far and not received any info. Anyone have any ...

Tookadum by Joining in
  • 567 Views
  • 1 replies
  • 0 kudos

Netflix again

I started my Netflix membership via VM last Tuesday and then Netflix cancelled on Saturday. Impossible to restart membership as it says I cannot redeem my VM offer. Hopefully somebody can help me on here. It was £10.99 and VM will credit me £10.99 pe...

scash5 by Tuning in
  • 485 Views
  • 0 replies
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No power my tv stream box

Where you plug in the power cable at the back of the box it don't clip in its like the bit inside the box has moved back so I have no tv at all