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Forum Posts

Introducing Flex - the new name for Stream from Virgin Media

Hello all, Stream from Virgin Media customers may have noticed a message in recent bills advising of an upcoming name change to their service. We can confirm that from today it will be called Flex. There is nothing to worry about, and this won’t affe...

Kei_M by Community Manager
  • 6345 Views
  • 0 replies
  • 2 kudos

Virgin Flex Subscription Fail

I have been subscribed to sky sports and sky sports UHD on my flex box. I took an offer earlier in the year where sky sports was discounted by £20 per month for 18 months. Great!on Christmas Eve, I tried to add Disney plus using the my flex plan webs...

Kendo88 by On our wavelength
  • 110 Views
  • 1 replies
  • 0 kudos

Stream box power

Can you use any usb plug for power or do you have to use the one provided? It is too large to fit behind TV on wall.

Resolved! Essential upgrade

I have just upgraded to essential pack on stream and they confirmed by email now still waiting for it to appear it’s been 5 working days with no essential upgrade 

Hix by Tuning in
  • 663 Views
  • 10 replies
  • 0 kudos

Re: Stream / My Flex Plan Issue

Hi, I am also receiving the same issue regarding flex and getting the same error as above however I have tried on different browsers, devices and networks and getting the same issue so not able to add any of my subscriptions to flex 

AuchCal by Joining in
  • 1449 Views
  • 3 replies
  • 0 kudos

Record not working

Hi I am unable to record any programs on my virgin box. When I click record on a program, is says “add to watchlist”. But from there I can’t do anything else it just won’t record anything. I have tried downloading the app but there no “planned” recor...

Replacement power supply

Hi.The power supply from my stream box to mains is currently faulty, I suspect either the adaptor or the lead. Sometimes I get the message that there is not enought power to start stream and more recently I get complete loss of power randomly in the ...

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Usyk Fight not working

I’ve paid for the fight, it says orders but when I select watch now I just get a blank screen. any ideas?! 

HLG

On sky sports UHD channel, the HLG sign isn’t showing on my tv? does anyone know why? please can you all check. when I press sky sports UHD the HLG sign use to come up but it doesn’t anymore? thanks. 

Bid1 by Dialled in
  • 2492 Views
  • 24 replies
  • 0 kudos