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Wrong email contact address

Meech6086
Joining in

on ‎20-01-2024 12:26

Having problems trying to stream Netflix & was advised to email streamingservices@virginmedia.co.uk

reply says emails not picked up from that address. Can someone help with a reliable email address?

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

‎20-01-2024 12:36 - edited ‎20-01-2024 12:36

Hi Meech6086 

VM don't have a customer facing email address.

What's the exact issue when trying to stream netflix? Is there an onscreen error message and error code?

Are you subscribed to the service?

Please can you confirm which set top box you have? You've posted in the Stream Forum which is for those customers that have the Stream set top box, and is not a forum about app streaming problems.  

Do you have the Stream box (which is IP based for live TV) or a TV360 box where the live TV is broadcast over the coaxial cable?

stream box and remotestream box and remotemain 360 box and remote controlmain 360 box and remote control

 

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Matthew_ML
Forum Team
Forum Team

on ‎22-01-2024 15:10

Hey Meech6086, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

As mentioned below what type of issues we facing, what error codes are you getting? 

Matt - Forum Team


New around here?

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