Wifi/Internet/Streaming unreliable

[Peter-M]

I have had problems with internet stability for months now. Problems often arise when streaming BBC iPlayer or Netflix. Buffering and stopping.

When I restart the router its ok for about 1 day then I can get the problems again. I am restarting the router almost every day now.

I have had Virgin Media for years and years with no problems, but its rubbish now. So sick of it I am thinking of going to YouFibre.

Dont know how to get hold of Virgin Media support. Can anybody help?

Peter.

[Hix]

Mine keeps restarting at least once every day 

[Vikki_M]

Hi Peter-M,

Thanks for your post and welcome to our community. 

I'm sorry to hear about the issues you're having with the broadband service.

I'll send you a private message now so I can take a closer look at what's happening and see how we can improve this 😊

Please look out for the envelope in the top right of the page and pop back to me when you can. 

[legacy1]

You could think about putting the hub in modem mode with a better router with 1Gb ports