Forum Discussion

nunyabiznis's avatar
nunyabiznis
Tuning in
11 months ago

Vulnerable customer treated very poorly by Virgin Media

I am trying to get some help for a vulnerable customer who has been treated very badly by Virgin Media. She is 80 years old and tried to get her package changed (faster internet speed, different TV p...
Ayisha_B's avatar
Ayisha_B
Forum Team
11 months ago

Hi nunyabiznis 👋,

Welcome to our Community Forums and thanks for your post. 

We are sorry for the poor experience. 

I'm going to pop you a PM 📩  so we can take a closer look into the matter.

Hope to hear from you soon!