Forum Discussion

Solar1963's avatar
Solar1963
Tuning in
6 months ago

Virgin Stream Box

I jaunt previously cancelled my contract but then got a call back from Retentions and was talked into Matt keeping the Broadband only 250MBPS for a very good price. I enquired about taking a Stream box but was told existing customers were exempt from any offers for the Stream Box.

If that’s the case then they need to update their landing page because it clearly states the offer is open to both new and existing broadband customers only?

If that wasn’t bad enough they then tried to upsell me another broadband package when I told them already I wasn’t interested in the 36O box as I only stream and don’t watch live TV apart from sports. I’ve since received countless phone calls along with left messages about a fabulous offer to upgrade my package. Grrrr

 

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    6 months ago

    Hi Solar1963, thank you for your post.

    We're sorry to hear about the poor experience you've had 😔

    I can see you've spoken to the team again since you posted. Has your request now been actioned?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • Solar1963's avatar
      Solar1963
      Tuning in
      6 months ago

      Thanks for the reply Daniel.

      I went through chat via WhatsApp and managed to get it sorted an hour ago. No fuss or trying to upgrade other packages. Much better customer service all round.

      The Stream box will be delivered on Wednesday, and I’ll add TNT Sports for now,