Subscriptions show as 'pending'

[Tominey]

After weeks of waiting for my broadband to work, it looks like it has finally started working today. Fingers crossed it stays that way. 

I have Sky Sports and TNT Sports as part of my stream plan but they aren't working. Looking at my active subscriptions on the website, both packages say "Pending: Adding soon". Seems crazy as I've been waiting for weeks since the engineer came. Is there something I need to do to activate these?

[Daniel_Et]

Hi @Tominey 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're glad to hear your broadband is working, but we're sorry that your Stream subscriptions aren't.

When you try accessing the apps on the Steam box itself, what's actually showing on the screen? Are you getting any error codes at all?

Please pop back to us at your earliest convenience.

Regards,
Daniel

[Tominey]

Hi Daniel, 

There weren't any error codes. The channels were just greyed out and unaccessible. 

My broadband connection only went on for a couple of hours and went back down so I can't check again until that's up and running. Pretty terrible service and support so far. It's been a month and still don't have broadband or TV - nobody getting in touch with me to let me know what's happening. 
Calling up customer services or trying to use the text service is useless as they are both just an endless cobweb of AI automated responses. 

[Kath_P]

Hi Tominey, 

Thanks for coming back to us on this one. 

Taking a look here, it doesn't look like you've given any contact details so the teams have been unable to get back in touch with you. This is something we can certainly get added for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[gp8784]

Have virgin resolved the issue, I have been having same problem since 28/12/23 still no resolution 

[Robert70]

Same with me since 28the Dec. When I called countless times I got an answer of its a known error effecting alot of users and second line are still investigating. I would get a call as soon as its resolved. 

[Kenny141]

I've been having the same problem and when you contact them they make it seem like you're the only person with the problem

[Matthew_ML]

Hey Kenny141, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

What channels are you missing , is it also the sports one?

Do these channels state active on the account? 

You can check here, keep us updated. 

[Kenny141]

No it was just the essential entertainment package and that was a month ago now, allegedly it's being sorted and someone will get back to me in 48 hours but that was around 8 days ago

[Sabrina_B]

Hi @Kenny141 👋.

Thanks for reaching out to us. Apologies you are not in receipt of the channels you have subscribed to, has this since been resolved or are you in need of further assistance?

Please let us know. 

Sabrina