Some Steam questions regarding video quality

[NSX05]

Hello everyone,

I wanted to ask if the menus of the Stream box are supposed to look pixelated? I have a 4K TV, and the input identifies as "Horizon4" with 4K resolution, but I can clearly see the fuzziness when going through the menus. It's very apparent.

The box is plugged into a 4K-capable HDMI port using the provided HDMI cable, connected via Wi-Fi (the connection is solid and stable).

In the settings menu where you can change the HDMI resolution, the software appears broken and there are no options to choose from.

The box was previously temporarily connected to an FHD TV and this setting allowed me to choose 1080p. I reset the Stream box before swapping TVs.

Any ideas what is going on?

Thank you.

[newapollo]

Hi @NSX05 

What method did you use to reset the Stream box please?

Have you tried connecting via ethernet cable instead of wifi (although I can't  really see this making a difference)?

[NSX05]

Hello,

I used the reset option within the settings menu.

And no, as we don't have the router anywhere near the TV. That wouldn't be possible.

[newapollo · Accepted solution]

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@NSX05 wrote:

Hello,

I used the reset option within the settings menu.

And no, as we don't have the router anywhere near the TV. That wouldn't be possible.

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Hi again @NSX05 

Thanks for the update.

The menus on the Stream (Flex) and TV360 boxes follow the resolution of the actual program being screened, so if it's a 4K program then the menus will show in 4K format,  accessing the menus when watching a 1080i program will show the menus in 1080i format etc  The actual menu slates though are in 1080 format so will appear 'fuzzy' when upscaled. 

Normally the Settings > Audio & Video > HDMI resolution option can be used to switch between Automatic, 4K, 1080p, 1080i, 720p and 576p with options to confirm the resolution change.

I wasn't aware that there is now a reset option within the settings menu now. Please can you advise where it is, or include a screenshot to show it.  We can then help other users going forward by letting them know where to find this.

Previously to perform either a hard or soft reset you had to use the following method.

Unplug the USB from the back of the box and then hold the power button on the front of the box while  plugging the USB back in. (Keep hold of the power button while doing this) Keep holding the power button in when the Welcome screen appears for 5 seconds and then let go. 

A menu will appear. Now tap the power button to select which reset option (hard or soft) you prefer. I would always suggest trying the soft reset option first, and if that fails then try the hard reset. Then hold the power button again for 5 seconds on the one selected option to reset it. 

[NSX05]

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@newapollo wrote:

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@NSX05 wrote:

Hello,

I used the reset option within the settings menu.

And no, as we don't have the router anywhere near the TV. That wouldn't be possible.

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I wasn't aware that there is now a reset option within the settings menu now. Please can you advise where it is, or include a screenshot to show it.  We can then help other users going forward by letting them know where to find this.

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Sure. It's at the very bottom under the System tab.

All is well now I think. It turns out someone had enabled the power saving mode on the TV without me realising, and it had dropped the initial resolution down to 640×480.

Thank you for the help.

[newapollo]

Hi again @NSX05 

Thanks fro updating the thread, also for the screenshot showing the new reset option 👍

Glad to see you've now you've now got the correct picture resolution, and your solution there may also help others.

We often don't think about the actual TV settings, especially power saving settings affecting the picture such as energy saving and adaptive brightness etc on my LG

[Carley_S]

Hi @NSX05

Welcome back to the community forums

Sorry to hear you had some queries with your picture quality. 

Great to hear it all seems to be resolved now, and thanks for taking the time to let us know how you resolved this at your side. It will certainly help with anyone having similar issues who sees this thread. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

[NSX05]

No problem. I didn't know it had been enabled by someone else in the house, but now that it's disabled I can select 4K from the list of resolutions and all is well.

[NSX05]

Thank you Carley. 🙂

[Robert_P]

You're welcome, well pass the thanks on to Carley 👍