Sky Cinema stops working on stream box
hi subscribed to sky Cinema via stream box. Started working fine for one day, now is locked. Says still active on my stream subscription, and they’re still taking my money for it! Two hours under cu...
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Sadly a week later, one formal complaint two more hour long phone calls and we are no further along. The whole point was to sign into watch Christmas films. no one contacted us, they’ve even closed the complaint without responding. Virgin Media seems in a bit of a mess at the moment. Sorry to raise another issue but Channel 4 doesn’t work either Online, keep getting the same error message 4200 drm failed. Either we’re very unlucky or something is wrong with the system. I guess we just wait….
Thanks for coming back to us Ttt81, are you still having issues with Channel 4 not working at the moment?
Kind Regards,
Steven_L
Hello, I’ve managed to work out Channel 4 by contacting their help team and rebooted the system
I’m still to be resolution of sky cinema. Been on the help lines 3 times. Every time they say call back in two days. I call back in two days then they say no needs to be five days. I’m getting furious over the chat of the poor people of the help lines. I added the subscription on the 24th of November for Christmas films, is now nearly Christmas Eve. Everyone seems to be relying on this magical Office. Nobody can contact The back office. No one can prioritise the complaint. Nobody gets back to you. I Rarely use these forms, but I’ve honestly never known such awful service to get such a simple issue fixed.
I guess I just wait for someone to say wait another two days, and the month will be up with the subscriptions over.
Hi Ttt81
Very sorry it's not fixed. I've messaged a colleague in that team to see if they can assist with this.
I'll let you know any reply I get.
Best wishes.
Thanks John but sadly yet again it’s still not working, no contact from technical team, customer services or complaints. is now the end of the third time I’ve been told five days waiting and still no cinema. Why advertise it if it’s not possible? Kids going mad as not been able to watch their favourite Christmas films. And I’m still paying for it despite not having it.….. wait another 2 to 5 days I guess. Seriously
