hi
subscribed to sky Cinema via stream box. Started working fine for one day, now is locked. Says still active on my stream subscription, and they’re still taking my money for it! Two hours under customer service Virgin Media who concluded I need to call sky. Sky simply laughed and said it’s Virgin Media issue.
done all the reboots software updates, streaming tests all other channels work. Please can somebody help me not spend the rest of my day on hold!!
Hi Ttt81,
Thank you for reaching out to using our community and welcome, sorry to see Sky Movies haven't been working on your Stream box, when you now sign into your Online Account, do Sky Movies still show as active?
Regards
Paul.
Yes! But on stream Sky Movies channels via the TV says "subscribe now!", and i am locked out of all films.
Hi Ttt81 thanks for your reply here, sorry this is still ongoing for you.
We can see that since you replied here, you have raised this to us via another avenue so we are working on resolving this for you as soon as possible.
As soon as we have any further updates for you we will let you know.
Many thanks
I’m sorry to say there’s been no reply from the technical team, sky Cinema still says is active but not on my TV! I’m still paying for it. I’ve wasted nearly 12 hours on hold/waiting for delivery people to fix the box which incidentally does not fix the issue. Surely it should be a simple fix. My favourite response was sorry sir but you cannot get sky cinema because you don’t have a TV package. I kindly referred them to their own website on Virgin Media, saying it’s called a stream box, and they tried to add me a TV package at 80 pounds per month. Honestly, I’m just beyond disappointed now.
