Forum Discussion

jimmyflanders's avatar
jimmyflanders
Tuning in
7 months ago

On 500mb Fibre, trying to get stream box to replace freeview but can’t

Hi, has anyone had any luck getting Virgin to give them a stream box instead of just trying to upsell you a new TV contract (I recently cancelled that and went fibre only)? I’ve tried 6 times via chat and phone and every time they say I can’t have one, and that I’ll have to get a ‘great price’ on a new TV contract. 

anyone else having this issue? And how can I get one!

 

Thanks for any advice offered !!

  • Ah so the chat bot (before a person) has actually just been the most helpful - I need to wait another 2 days for my new contract to ‘clear’ and then they should be able to add one to my account. Why can’t the humans just tell me that!!!?!

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team

      Hi Jimmyflanders, 

      Thank you for your post. We're sorry for any frustration with getting information on this.

      We're glad to hear you have this now. 

      ^Martin