Is Stream only to be used with Virgin broadband

[Peppers]

Hi All

Is it mandatory that you use Virgin Stream only with Virgin broadband?

Sorry if it's a silly question, my virgin package arrived and the hub 3 isn't working. My existing provider finishes this Wednesday. Been chaotic trying to get a technician out.

Tia

[nodrogd]

Virgin Stream is a Virgin BROADBAND add on. It is part of VMs Broadband service & is ring fenced to a server at the local cable headend. All the boxes use the same address as when connected to the Virgin network they will only see the local server your account is held on. Hence even if you try to use the box on a different part of Virgin’s network it won’t work, let alone outside of it.