Forum Discussion

stoo13's avatar
stoo13
On our wavelength
2 months ago

How long for Flex subscriptions to activate?

Hi,

I added Entertainment, TNT & Sky Sports to my Flex subscription yesterday - via the Black Friday offer on VM website. They haven’t activated yet, does anyone know long it takes? I’ve tried rebooting the box but still not showing. Thanks.

  • Carley_S's avatar
    Carley_S
    Forum Team
    2 months ago

    Hi stoo13 

    Welcome back to the Community Forums. 

    If you made this change via your online account or set-top box, this can take up to 14 working days to be applied by the team. These orders are added manually by a dedicated team to the account. 

    Please do let us know if you've not had this change applied after this time and we can look into this further for you. 

    • stoo13's avatar
      stoo13
      On our wavelength
      2 months ago

      14 working days? So in theory I could be waiting until Dec 27th to get access to the extra channels?

       

      That’s pathetic.

      • Steven_L's avatar
        Steven_L
        Forum Team
        2 months ago

        Sorry you feel that way stoo13, have the channels been activated for you yet?

        Kind Regards,

        Steven_L

  • Hix's avatar
    Hix
    Tuning in
    2 months ago

    Same here I ordered a package 3 weeks ago still waiting not a very good service