Flex cost?

[musicvan]

I saw the message about the rename of Stream to Flex, checked out the terms and found this entry, would be good to get some clarification for existing customers if we are now going to be charged for the service? 
https://www.virginmedia.com/legal/flex 

Billing

1. The Flex service itself is provided at a cost of £5 per month

[newapollo · Accepted solution]

Hi @musicvan 

For existing Stream from Virgin Media customers there will be no change aside from a different name being shown on their bill

[musicvan]

Not quite true it seems, my latest bill now shows Stream/Flex as an extra add on with a 5 pound fee. The overall subscription total remains the same? Not going to pay monthly rental for free channels so the stream box will be getting returned once my discount period ends.

[John_GS]

Morning @musicvan 

Thanks for posting and welcome back to the community.

I'll send you a PM now to assist further.

[sharpmurray]

Is it a secret that we cant know the answer to that you are moving this into PM only? 

[Gareth_L]

Hello sharpmurray.

We tend to invite customers into a PM as we would need to pass security. which is not ideal to do publically.

Gareth_L

[rt81]

Will I start being charged for flex/stream when I renew my contract? Currently I have had it for around a year for free. 

[grahamw2000]

I would also like an answer to this question please. If they plan to start charging a monthly fee for a box that was originally sold as being no monthly fee then they can also refund my activation fee and have the box back too at renewal. 

[grahamw2000]

Can they also explain why it us showing as a £5 add on to my bill as well? This was not what I signed up to. 

[Daniel_Et]

Hi @grahamw2000, thank you for your queries.

In order to look into these for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel