Error CS1011 - have to cancel as still not working

[RockChain]

Signed up for new Virgin Media TV, Internet and Mobile a month ago. Agent did a good job of convincing me to upgrade, etc. But TV is still not working because of CS1011. Have been on a few times and still NOT resolved. Done all the resets, etc and still nothing. Very frustrating having to cancel now as the the TV service I orginally had from Virgin was working perfectly fine until I "upgraded". Aarggh!!! Just in time for Christmas as well 😞

[Paul_DN]

Hi RockChain,

Thank you for reaching out to us in our community and welcome, sorry to hear your TV service isn't working after an upgrade, so I can have a look for you I will send you an update into a private chat, once received click on the white envelope to accept.

Regards

Paul.

[Paul_DN]

Hi Rockchain,

Thank you for joining me in a private chat, sorry I wasn't able to help, didn't realise you were Virgin IE, please find further information how to reach out here.

Regards

Paul.