Forum Discussion

JohnWMentor's avatar
JohnWMentor
Dialled in
2 years ago
Solved

Cancelling Stream

After getting my latest VM bill a few days ago, I realised I can no longer afford the increasing costs. I don’t really use my Stream box anymore, as I have an Apple TV 4K box to watch all my streaming content on. So, I’d like to cancel Stream. I can’t seem to find out how though. There’s an FAQ at the bottom of my Stream page of my account, one of which says to “Click Cancel Stream to get started”. But, I can’t find where this is, either on my account or on the actual Stream box menus. The VM Live Chat thing doesn’t seem to work on Sundays either, hence why I’m posting here.

I’m Autistic and so aren’t comfortable phoning anyone, so really need to try and resolve this online, if possible.

  • Vikki_M's avatar
    Vikki_M
    2 years ago

    Hi JohnWMentor

    Thank you for your post and welcome back to our community. 

    There is no monthly cost for the stream box itself, you only pay for your subscriptions. 

    If you are unsure how to cancel a stream subscription, all the information is here for you 

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    Ho much does your Stream service cost? Should show on your monthly bill.

    • JohnWMentor's avatar
      JohnWMentor
      Dialled in
      2 years ago

      My combined package (Stream and Broadband) costs £65.25, but I’ve also got the subscriptions to Netflix and Disney+ which are £26.08. So, the overall total is £91.33.

      • Tudor's avatar
        Tudor
        Very Insightful Person
        2 years ago

        My understanding is that after an initial payment to set it up, Stream is free, you only pay for the packages you use. So looks like you just have to cancel the packages and not use the Stream box. Unfortunately as I do not have a Stream box I have no idea about your next move. A VM staff member will get to your post in a day or two.

  • JohnWMentor's avatar
    JohnWMentor
    Dialled in
    2 years ago

    Thanks for both of your responses. I’ll see if anyone from VM responds too. I don’t really want to cancel either Disney+ or Netflix, I just thought I was paying for the Stream box itself or using the service. I don’t think I have any additional services or packages, as there’s still the options to add them.

    • Vikki_M's avatar
      Vikki_M
      Forum Team
      2 years ago

      Hi JohnWMentor

      Thank you for your post and welcome back to our community. 

      There is no monthly cost for the stream box itself, you only pay for your subscriptions. 

      If you are unsure how to cancel a stream subscription, all the information is here for you 

      • JohnWMentor's avatar
        JohnWMentor
        Dialled in
        2 years ago

        Thanks for getting back to me and clearing this up for me.