on 07-03-2024 06:43
I am seemingly unable to access the Virgin Media Web page where you manage Stream (below):
https://www.virginmedia.com/support/help/tv/streaming
I have attempted to access it a number of times over two weeks but I get the loading sign (spinning Virgin Media sign) but it never loads.
I can access other parts of the websites (I. E. My bill and person info but not this section.
See photo of the page it gets stuck on below:
For reference, I have attempted to access the website on my mobile, laptop, tablet and a separate laptop and get the same problem every time.
I really need a resolution to this as I don't have time to spend 30-45 mins waiting on a phone to check on subscriptions and/or cancel them.
on 13-03-2024 21:56
Good idea @Mattc86, I used @iXNine 's template and also made a complaint (Ref: C-1303241753). I wonder if anyone will get a response?
on 13-03-2024 23:45
Well what a surprise, my complaint has already been deleted:
Absolutely outrageous!
on 14-03-2024 09:31
No, that means there's nothing yet to report at that page. It hasn't been deleted as nobody would even get to action it within 48 hours, as they tell you in the response email.
on 14-03-2024 09:37
Let’s hope it triggers something to get this fixed a corporation of virgins side should not have IT/Web issues like this ongoing
on 14-03-2024 11:36
Just spent best part of three hours on webchat asking to cancel my TNT Sports subscription. I was told it was already cancelled (I've no idea how - I didn't do it!). I said I could still view the channels and was told to disregard that. My guess is that the whole Stream subscription database has fallen over.
on 14-03-2024 13:25
Seems to be fixed on my account now 🙂
14-03-2024 14:28 - edited 14-03-2024 14:32
Just checked, it's come back to life on the website for me as well! Perhaps they turned it off and on again 😂
on 14-03-2024 15:47
Goodness, and on mine too!
on 14-03-2024 16:21
Mine too, happy days