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CS9993 Error StreamTV

Zsmith13
Tuning in

on ‎26-04-2024 18:12

I’m getting this error and unable to watch TV. Services say they’re up in my area and my WiFi is working. I’m a new customer and I’m so unimpressed with Virgin so far it’s a joke. 

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3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

on ‎26-04-2024 18:30

Hi @Zsmith13 

The screenshot below is from the online /StreamErrorCodes.pdf 

Did you use the online /check-services/  function? You can also a run a test on your equipment from there. 

If nothing is showing  you should also try the automated Service Status number 0800 561 0061. 

This often gives details of more local issues down to postcode level rather than the online checker which is mainly for wide spread issues.

cs9993.jpg

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Zsmith13
Tuning in

on ‎26-04-2024 18:37

I’ve checked and there’s no issues affecting my area. 

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Beth_G
Forum Team
Forum Team

on ‎29-04-2024 11:34

Hi Zsmith13

Thank you for your post, we're sorry to hear of the TV issues you're experiencing.

We can see that you have been speaking with us via Facebook DMs and with Ayisha here on the forums. We'll continue to assist you from those channels as this way we can freely discuss your account and complaint in a private space.

Thanks

Beth
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