Forum Discussion

andyland's avatar
andyland
Dialled in
7 months ago

CS994 frequent error

Hi, 

I'm regularly receiving the above error code even though all my other devices are able to access the internet fine through my Hub 3. This isn't a new issue, it's been going on for months and months, but I'd finally like to be rid of it as it's very frustrating having to reboot the box in the middle of watching something. Sometimes the error goes after 5 or 10 minutes (most recently just now),  but other times it lasts longer and the box needs a reboot.

Any help appreciated!

  • Robert_P's avatar
    Robert_P
    Forum Team
    7 months ago

    Hi andyland,

     

    Sorry to hear the issue is ongoing for you and for the inconvenience caused. From what you have advised this is an error via your set top box? 

     

    Does it happen on every channel or just specific ones? We've checked the code here but it doesn't bring up any reasons. We're eager to look into this further for you and I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.

    • andyland's avatar
      andyland
      Dialled in
      7 months ago

      Thanks Robert. Reply sent. 

      Apologies, the error code in the thread title should have said CS9994

  • andyland's avatar
    andyland
    Dialled in
    7 days ago

    Resurfacing this as, although I had a replacement Stream box, I am still having regular problems with buffering and error code CS9994. Thanks.