CS2017 code

[Kenny141]

I've just had all my channels go off on my stream box and a channel failed message come up with a prompt to phone them is this likely to be a quick fix or am I going to have to spend hours on the phone and several engineer visits to solve the problem 

[newapollo]

Hi @Kenny141 

VM have had issues in various areas with both broadband and TV this afternoon. Most posts show that it's all working again now, however it isn't fixed everywhere yet.

Have you used the online /service-status checker?

The service status checker for my area shows it's still ongoing 

There's a TV issue in xxxxx

Last updated today, 0:13am.

Thanks for your patience while we work to fix things as quick as we can. 

Status  Outage Identified and Raised

Estimated fix time  Today at 2:06am.

Details

You might not be able to use Interactive TV, Catch Up TV or TV On Demand on your Virgin TV service at the moment. We are working to resolve this as quickly as possible. Please accept our apologies for any inconvenience caused.

[Akua_A]

Hi @Kenny141 

Welcome back to our community forums and thank you for your post. Sorry to hear that you are having issues with your TV channels. We can understand the inconvenience caused and we want to best help. Just to confirm, is the issue still ongoing today? We are unable to see any current local faults tied to this issue.

Thanks,