BBC 1 picture poor like watching SD

[J40wds]

Hi all first post, Installation done on Thurs afternoon no issues,Sat night strictly picture quality terrible not a patch on Sky bitterly disappointed so much im considering ringing up and cancelling the tv package.

TV is LG OLED65C9PLA

Sky Soundbox(for now) unable to switch on and off with Virgin remote, volume control working.

picture quality through sky Q with HD & UHD perfect 

disappointment is an understatement 

tried the quality settings no difference, on/ off no difference most channels fine no noticeable issues, tonight I thought I was needing to go to the optician it was that bad.

Any help appreciated 

[J40wds]

I don’t have any photos it was Saturday and Sunday night I was still trying to get used to and find my way around the box. I know a full reboot has been suggested I will try that also I’ll have a Quick Look on IPlayer to see if it still does it on a there 

[J40wds]

Hi, I’ve tried a power on off on iplayer no change in the picture certain parts are perfect ie when still or close up say on a face, once it pans out and figures move it goes blurry it’s intermittent it’s hard to get a shot of anything as it’s constantly changing 

 

[Steven_L]

Thanks for coming back to us J40wds, when you have the TV application issues, are you having broadband issues at the same time or not? 

Does this happen at any particular time of day or random times?

Kind Regards,

Steven_L

[J40wds]

Hi Steven_L I don’t seem to be having broadband issues I tried to do a test etc and it didn’t recognise my equipment which I put down to new installation?, I tried the same programme repeated on I player at a different time of the day and it was still the same. Thanks for the reply 

[Gareth_L]

Hello J40wds.

Thanks for replying. With most streaming Apps it will be the content we receive from the broadcasting owner. If it happens on live TV then we would need to run an investigation. One more thing how is the 360 box connected to the broadband Hub. As we do suggest a ethernet wire.

Gareth_L

[J40wds]

Hi Gareth_L, I’m sure it’s wireless I can only remember seeing two cables I’m replying away from home at this time, I will follow up as soon as I’m able to do that as I’m otherwise occupied and will get back to you, I appreciate the suggestion Thanks

[John_GS]

Hi @J40wds 
Is the issue on all the TV boxes you have or just certain ones?
Please can you confirm that the cable is securely connected to both the set top box and the TV - disconnect and reconnect the cable to be sure
Try connecting the cable to a different port on the TV
Try using a different cable
Also the TV box is connected directly to the TV as well?
Best wishes

[J40wds]

Hi, I just got back home and awaiting a cat6 Ethernet cable as per the last suggestion I’ve just noticed on looking there’s no Ethernet port on the tv box so I guess it’s purely wireless,also no it doesn’t go direct to the tv it goes through a sky soundbox which I mentioned in an earlier post, thanks I’ll double check connections but most progs are fine only seems to be terrestrial tv BBC & ITV

 

[newapollo · Accepted solution]

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@J40wds wrote:

Hi, I just got back home and awaiting a cat6 Ethernet cable as per the last suggestion I’ve just noticed on looking there’s no Ethernet port on the tv box so I guess it’s purely wireless,also no it doesn’t go direct to the tv it goes through a sky soundbox which I mentioned in an earlier post, thanks I’ll double check connections but most progs are fine only seems to be terrestrial tv BBC & ITV 

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Hi @J40wds 

You've posted in the 360 forum, however the actual TV box you have judging by the picture you've just supplied is a VM Stream box.

The Stream box can be connected by ethernet cable, the ethernet port isn't on the actual box though, the box is supplied with a power/ethernet adapter as per the picture below,  so that's where you fit the ethernet cable.

Stream-power-ethernet-adapter

[J40wds]

Many thanks newapollo, I wasn’t aware as the plug behind the Tv unit. Very helpful reply