Apple TV plus frozen

[El2]

Spoiler

I need help please.  Apple TV has frozen so even after a full reset and reboot when I log in via apps, I’m frozen on this screen.  Anyone got any ideas on how I unfreeze it?  Same thing happened with Netflix for about 3 months last year so am hoping it’s not going to be that long with Apple TV 😬

[Kath_P]

Hi El2, 

Thanks for taking the time to get in touch via the Community ⭐ 

I can see my colleague has already replied to your thread here: Apple TV+ locks up , have to pull power to reset

Please make sure you are only posting once about your issue. If you need to update us with information then just reply to your original post rather than creating a new one. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.

Have a look at my colleagues reply on the other thread and stick with that one so we keep all the information in one place. 

Thanks, 

[HPalm1]

I have got exactly the same issue with Apple TV frozen -  looks identical to screenshots on other threads. The second thread you’ve send a link to unfortunately doesn’t seem to have the answer beyond suggesting resetting the box which have done. Could you help please?

Harry

[Kath_P]

Hi Harry, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with Apple TV. Can you let us know how the box is connected? Whether this is via WiFi or through an ethernet cable? 

Are you using a separate Apple TV box or are you logging in through the App? 

Do you have any issues with any other apps or devices? 

Pop back and let us know. 

Thanks,