Adding streaming to an existing contract

[ericmjones]

I currently have M500 Broadband  (Volt), Mega TV and phone. If a added streaming to this could it run to a separate TV, So one TV runs as is and the second has streaming?

[stevemorgan · Accepted solution]

Stream is a standalone product which is only available to those without a main virgin TV package, you would have to add a multiroom subscription which would involve another box like the one you have being installed.

[japitts]

VM Stream is a single non-recording solution that is an add-on to broadband accounts instead of any other TV solution - TiVo, V6 or TV360.

If you have an existing TiVo, V6 or TV360 subscription, you can add a multiroom box to it - that is a fully functional second box with its own live TV & internet connection. If you're a V6 customer, it has a second hard drive as well.

[Carley_S]

Hi @ericmjones 

Welcome to the community forums. 

It's great to see you're interested in our stream box. 

As the community members here have rightly advised, the stream cannot be paired with another TV service and is only available to customer who don't already have a TV service with us. If you wanted to look into multiroom options then the team will be able to discuss adding another set top box for you if you need. You can contact us on 150 from a Virgin Media landline or 0345 454 1111 from any other number. Alternatively, you can WhatsApp our support team on 07305 327 112. Please bear in mind the response will not be instant, but our team will get back to you.

[ericmjones]

Thanks for the help. I have just seen it - for some reason the forum message finished up in spam. I have made sure it won't happen again.