STREAM FAQs: What is Stream?Stream is our new TV product providing a subscription-based streaming service. It's a flexible offering, allowing you to choose and manage your subscriptions yourself and not be bound to a minimum contract term for TV serv...
Please help.Disney+ error code 36I'm getting error code 36. We cannot play this video.The error only happens when I try to play something from the Disney+ suggestion bar on the home page.When I try to play something from within the app directly every...
Is there a list of what services support Dolby Atmos on Virgin Stream anywhere? I think I've found references to:Netflix through the app with the Premium subscription?Amazon Prime through the app with the 'Go Ad-Free' subscription?Sky Sports with the...
Hi, I tried to add Sky Sports 2 days ago via the Stream box but got stuck with the pending adding soon message, even though I received email notification everything was correctly added. After contacting support on the chat I had a we can't do anyth...
Another box power problem. I've used multiple cables, multiple power supplies (including virgins own) but still I have problems with the above.This must be an over-zealous software problem. The box doesn't really need a lot of power/amps so why are w...
I want to add stream to my broadband account.Despite four calls to 'customer service' who were about as useful as a chocolate teapot, filling in the 'please call me back' form here which resulted in precisely zero, and sending a complaint which has y...
Hi all,Anyone notice that picture quality on all channels including UHD channels is noticeably worse on 4K TVs when HDMI mode is set to 4k? Even the menus look much softer with a distinct lack of sharpness. When I switch HDMI mode in the Stream box t...
Hi there I just took out services again with virgin im in a XGS-PON area so no coax. I took a stream box with my package and as I understand it its 1 per household. The question is does anyone know if there's any future plans to change this. Surely t...
Our Netflix app won’t load. We just get the logo and then a black empty screen. it worked fine and we’ve already tried restoring factory settings but same issue. No connection issues as we’ve tested this via Netflix error menu that loaded. Netflix wo...
Hi I’m getting an error when trying to get into the subscriptions app to add channels to my stream box, I’ve had the stream box now for around one month and still having issues with adding channels and no one seems to understand what I’m on about! Ca...
I want to tweak my ridiculously large subtitles with it's black background within my Stream box, but can't see where to do this? Am I missing something obvious within the interface?Thanks .:. Walts
