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Stream FAQs

STREAM FAQs: What is Stream?Stream is our new TV product providing a subscription-based streaming service. It's a flexible offering, allowing you to choose and manage your subscriptions yourself and not be bound to a minimum contract term for TV serv...

Zach_R by Forum Team
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Unable to login to Virgin TV Go

Whenever I try to login to Virgin TV Go I get an error saying Oops, I cant be logged in, Sign in is currently not possible. Please check back soon. Recently moved house if that makes a difference..

jackt24 by Joining in
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TNT ultimate frozen

Hi All,Just checking if this is a virgin media problem or just mine.I was watching the Wolves vs liverpool game yesterday on TNT ultimate and the picture froze and become unresponsive.I switched over to TNT sports 1 HD and the game was fine. I kept t...

paul1973 by On our wavelength
  • 797 Views
  • 3 replies
  • 1 kudos

New Virgin Steam Box unable to manage subscriptions

Hi,I have the same issue a lot of ppl on here seem to be experiencing. I’ve set up the new Virgin Stream Box and I’m ready to manage my subscriptions in order to add the sports channels ready for the Manchester Derby tomorrow. I’ve been waiting since...

Virgin Stream turns my Sony 55A80J tv off!

Good evening everyone.I'm having this strange problem where after about 20 minutes my stream box turns my TV off.Its only started happening,I've done the reboot and a software update...but it still keeps happening.Has anyone else had this issue at al...

Scotty-72 by On our wavelength
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  • 7 replies
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Mew stream volume doesnt work

So im new to stream, ive taken out my apple tv box which is connected via hdmi to my panasonic sound bar through to my hisense tv. the apple used to control everything from one remote but the virgin can only do power and of course its channels. It ca...

Streaming app for adding Sky Sports

Hi, on Aug 14th I tried to add Sky Sports using the app on the streaming box. It froze on adding !I have called VM customer service 3 times and been told it’s a server problem, then a streaming box problem and finally a streaming issue. Each time pro...

Virgin stream box no picture

Hi. I have just started to use my stream box but despite best efforts we cannot get it to work properly.  Audio is being picked up and channels ( including Netflix) can be selected and changed but there is NO picture just a blank screen. Have reset a...