Virgin Stream still 'adding' skysports

[Themanc2608]

I added skysports a few hours ago and got confirmation that it's been added and i can now start watching

Except I can't. The app still shows as adding

Why? Should it not be there already?

[Martin_N]

Hi Themanc2608,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the Sky Sports not working straight away. 

Is this now all working for you?

^Martin

[Themanc2608]

Nope, spent ages on chat on Friday being passed between teams. Told should only take another 2-4ho it rs maximum.

Still says Adding doon, pending

Really frustrated 

[Themanc2608]

Nope, still says the same. When I go to my home page on virgin media though it does say they are investigating an issue in my postcode and will hopefully resolve by a certain time/date - although that's change 3 times since I noticed 2 days ago.

It's not very good and trying to get through to someone to explain it all again will cause me to lose the will to live. Must have been online to numerous teams the other day for a good few hours in total

[Themanc2608]

ANy more advice here? Why would there still be an issue? I dont want to have to go through live chat again

[Arissa_H]

Hi Themanc2608.

Thank you for posting onto our community forum, welcoming you back 😊.

I can see from the system check that this Sky sports issue should be fixed for you now. 

Please let us know if it is not fixed and we will assist further.

Thank you.

[Themanc2608]

Yes, finally all sorted

Thanks for following up

[David_Bn]

Excellent news, thanks for the update @Themanc2608!

Do feel free to come back to us if any further faults with the services become apparent.

Thanks,

David_Bn