Virgin Media streaming issues

[Blossom8]

 

We have just signed up with Virgin Media streaming from SKY and experiencing some issues. Has anyone else had the picture of the bird and cable appear on their TV? Virgin Media today replaced the streaming box and used an Ethernet cable but unfortunately it’s still happening intermittently. We live up North so could rural areas be the cause? I understand Virgin have just recently launched their service in our area. Thanks

[Daniel_Et]

Hi @Blossom8 👋 Thank you for your post and welcome to the Virgin Media Community 😀

Just to clarify, do you currently have an active account with Virgin Media?

Please pop back to us at your earliest convenience.

Regards,
Daniel

[Blossom8]

Yes I do. Some update on my question. Virgin technician visited yesterday and mentioned that Virgin Media are currently experiencing a national problem which may be the reason for this signal issue. Apparently being looked at to remedy.

[Kath_F]

Hi Blossom8, 

Thanks for coming back to us on this one. We're glad the engineers have given you some up to date information on the fault. The team will already be working on fixing things as soon as they can. 

Keep us posted on how things go. 

Thanks,