Virgin Media Virgin Media Community

Dantheman1984 · ‎23-12-2022

Hi so plugged in the stream box 1st time today and nothing seems like it is stuck in standby mode for a brief second comes up on screen with a image of power plug and then nothing tried everything and will not come out of standby

newapollo · ‎23-12-2022

Hi @Dantheman1984

There have been a number of Stream boxes sent out with faulty power leads.

Do you have a spare usb power lead you can try?

Some people have also found that by holding the power button whilst connecting the power usb that a menu appeared that allowed them to do a software update and then connect

Dave

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newapollo · ‎23-12-2022

Hi @Dantheman1984

There have been a number of Stream boxes sent out with faulty power leads.

Do you have a spare usb power lead you can try?

Some people have also found that by holding the power button whilst connecting the power usb that a menu appeared that allowed them to do a software update and then connect

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Dantheman1984 · ‎23-12-2022

So for a brief 2nd a option for language options came up then nothing I will try a new cable thank you for your advice.

Dantheman1984 · ‎24-12-2022

Now sorted with a new usb cable thank you for your help

newapollo · ‎24-12-2022

Hi @Dantheman1984

Thanks for updating teh thread.

Good to see it's all working now.

Stay safe and take care.

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Tom_W1 · ‎27-12-2022

Hi @Dantheman1984, thanks for your post here although I'm sorry to hear of your concerns raised with the Stream box.

However despite this, I'm glad that thanks to @newapollo's help you've got things sorted here.

If you do need any further help, please don't hesitate to let us know.

Many thanks

Tom_W

TheRookieGB · ‎20-01-2023

What type of USB Cable is this please?
I have Stream Box incoming and may get a spare cable.

USB-A (normal usb big connection)

1. USB-A to micro usb (old Android mobile phone type. Looks like a rectangle with the corners chopped off)

2. USB-A to USB-C ( USB-C = iPad Pro, New Android mobiles, Samsung, new 2020+ standard)

It would be good to know so that I can get a spare cable.

Also length?

Thanks in advance.

Dantheman1984 · ‎20-01-2023

Multi Charger Cable, 4 in 1 Charger Cable [1.2M] Multiple USB Cable Nylon Braided with Micro USB Type C Lightning Cable Connector for iPhone, Android Galaxy, Huawei, Nexus, Nokia,LG, Sony, PS4-GreeN

Dantheman1984 · ‎20-01-2023

Hi this cable was quite cheap on Amazon and does the trick no issues since

dobba · ‎22-06-2023

Needs a USB-A to Micro Mine has arrived with a faulty cable. Virgin cannot seem to find a way to send a new one out. Their solution for me after over an hour on the phone me was to book an engineer in 3 weeks time!