Stream box won't turn on

[SamWhittaker29]

Hi,

Recently joined Virgin and got a Stream box as part of our broadband package. I've followed all of the instructions but the box just won't turn on.

I've tried using a different USB cable, USB plug and different plug sockets in the wall - nothing has worked.

The box has never shown up a light - fairly sure it's faulty. How do we get a replacement / is this a known issue?

For clarity, did this to turn it on the first time:

• Installed internet
• Plugged HDMI cable into box and TV
• Plugged USB into power adaptor and then into the wall and then turned it on
• Press power on the box
• Tried holding power for 10 seconds
• Tried various other cables/plugs etc.

Since we've never seen a light, this seems likely to be an issue with the box itself?

Thanks,

Sam

[John_GS]

Hi @SamWhittaker29 

Thanks for posting and welcome to the community.

I am sorry to hear of the Stream box not turning on. I'll send you a PM now to assist further.

Best wishes.