Stream box turns off when using apps

[Yungbadpiglet]

Hi, 

We have had VM for a few weeks now.

When we use the app so watch such as Disney, Netflix etc after time and it varies 10 mins 20 sometimes but while you are watching a show the stream box just turns off and starts back up ‘please wait/welcome’ it is rather annoying. 

it has to be an issue with VM, as when we use the LG apps on the main tv hub they work perfectly with no issues. Normal TV works fine just the apps. 

Any help would be appreciated!

Thanks,

Rhys 

[Steven_L]

Hey Yungbadpiglet,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your Stream box. 

I can see that the team are investigating this now and been in touch with you today, to look further into this. We will leave your issues in the capable hands of our faults team. 

Kind Regards,

Steven_L