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Stream Remote

JayJenner
Tuning in

on ‎13-01-2023 17:39

Hey!

my stream box has been working fine, until the last week or so. 

Both power buttons are just turning the TV on and off, and not the stream box so I can’t actually get onto my Virgin TV. 

does anyone have any tips or ideas?

 

thank you! 

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4 REPLIES 4

lukawski
Tuning in

on ‎14-01-2023 17:59

I have the same problem as you and don't know how to fix it

newapollo
Very Insightful Person
Very Insightful Person

on ‎14-01-2023 18:22

Hi @JayJenner 

Have you tried different batteries, also re-pairing the remote?

Point the remote at the Stream box and then press the TV button and 0 at the same time for 10 seconds.

You can also download and use the TVGO app as a temporary remote. There are download links <<< on this page >>>  

You should be able to use <<< this link >>>  to order a replacement remote.

If it doesn't work then try a different brower or an incognito window.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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JayJenner
Tuning in
In response to newapollo

on ‎14-01-2023 19:38

Hi there, 

thanks for the reply! I have literally tried all of this and nothing is working, I can’t use my Virgin Tv box and it’s really irritating! 

@virginmedia have ignored me on the live chat, I’ve waited over 2 hours without a response yesterday and today! Then they shut. 

at witts end and don’t know what to do!

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Megan_L
Forum Team
Forum Team
In response to JayJenner

on ‎17-01-2023 08:22

Hi JayJenner, 

Thanks for using the forums to get this issue with your Stream remote looked into, I am sorry if this has been causing some frustration. I would be more than happy to help with this. 

First of all, thank you for trying all those aspects our Super User @newapollo mentioned above, I am sorry they did not help in this instance. 

I have a link here - Request New Remote - Which will run through some troubleshooting questions and then it will allow you to order a new remote seen as you feel it might be faulty. 

Please give it a go and let us know if you need further help.

Thanks,

Megan_L

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