New stream package stuck on pending

[Kenny141]

Tried to add the essential entertainment package to my stream box a month ago and since then it's stuck on pending whenever I contact virgin about it I get told it will be on in 24 hours 

[Kath_P]

Hi Kenny141, 

Thanks for taking the time to post about the issues you're having in the Community. 

I can see my colleague has already replied to your other post here: Subscriptions show as 'pending'

Please make sure you are only posting once about your issue. If you need to update us with more information then just reply to your original post rather than creating new ones on further threads. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.

Have a look at the reply on the other thread and stick with that one so we keep all the information in one place. 

Thanks,