@Mattc_86 @theterminator21,
you’re not alone, there seems to be growing numbers of us with the same issue.
The forum team are great and will do what they can, but i believe you won’t get far enough here.
For the record, i cannot manage the tv packs via the stream box, nor online via any web browser. Like yourselves.
I’ve now been on the phone to customer services 4x, i also made a ‘customer complaint’ which basically just told me to phone customer services (so don’t bother), and I’ve tried via the online chat and here - and at this point they are sending me a new box to try. It’s taken two weeks to get here. Now another 3 days for delivery to try this next step…
Reluctantly i have no choice but to jump through the hoops even though I know that it wont solve 50% of the problem (our online accounts). I doubt it will work and I’ll be on the phone to them again, but seems they just don’t know what’s up…
suggest you go phone customer services, and keep doing so every couple of days.
Enjoy the hoops, let’s hope they get this sorted soon! And if you get a resolve/fix please let us know!
