normal download speeds but lower than expected upload speeds.

[kristers733]

I've been with vm for about a year now, not had that many problems with it apart from the occasional outage in my area. but recently I've been getting extremely low upload speeds, from the 100 or something I'm meant to be getting I'm only getting 10. and I don't know what made it so slow, since the download speeds have stayed somewhat consistent at around 900-1000

this is what I'm supposed to be getting ^

this is what the vm app says I'm getting ^

this is what I'm getting currently on my phone ^

and the problem is most noticeable on play Playstation^ constantly lagging in games and "sounding like a robot" in party chats sometimes 

[Client62]

Check for a known fault in your street via : 0800 561 0061 this is an automated number.

Share the Hub Upstream status tab ( copy / paste the text )  it may reveal issues that could be the cause.

[kristers733]

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	46	5120	QAM 64	1
1	43100000	46.8	5120	QAM 64	2
2	36600000	45.5	5120	QAM 64	3
3	30100000	44.8	5120	QAM 64	4
4	23600000	44.8	5120	QAM 64	5

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	3	0
4	ATDMA	0	0	1	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10

40.7

2K

QAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 TimeoutsI think this is it 

[kristers733]

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10

40.7

2K

QAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

[kristers733]

idk why the last 3.1 part doesn't stay like both 3.0's and the 1st 3.1

[Zach_R]

Hi @kristers733,

Thank you for your post and welcome to our community forums. We're here to help.
 

I'm sorry to hear you're unhappy with your upload speeds recently. Are these issues ongoing today? If so, is it only on the PlayStation where you're seeing the super low upload speeds? As it'll state on the screen itself, the PlayStation results are only estimates.

Thanks,