Suddenly slow upload, packet loss

[Impound9140]

My upload speed (usually in the 90s) has been garbage for several days now, around 40 but often less.

Furthermore, I get constant packet loss ranging from 1 to 5% which creates tangible problems in real time applications.

I called tech support and they have been thoroughly useless as per tradition. They told me they "sent boosting signals" (exact quote) and I should see if that helps and call in a week from now. Which is BS.

What are the possible troubleshooting steps (skipping the usual "restart your hub" crap, I am a software engineer).

[Cardiffman282]

Check for local faults on 0800 561 0061 

[Tudor]

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Impound9140]

"It looks like there aren't any issues in your area" which I had already checked online.

[Impound9140]

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@Tudor wrote:

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

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Already called them, they gave me some BS about "sending a boosting signal", which doesn't mean anything, and patronized me saying that I shouldn't expect the upload speed to match the download speed, clearly having listened to precisely zero of what I calmly said.

[Robert_P]

Hello Impound, we can see you have raised the same query in another thread on the forum. We ask to not raise the same issue in multiple threads to help ensure all of the details are kept in one place, we have responded to your post in the other thread and would ask you to reply there only. Thank you.

[legacy1]

But this is there thread another thread was someone else?

[legacy1]

Lets see a BQM

Broadband Quality Monitor | thinkbroadband

[Impound9140]

I think that was months ago. Feel free to close the other thread because I don't even know which one it is.

[Impound9140]

I restarted the Hub so many times the last 24 hours are not significant, I'll give it another 24 hours.