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REALLY slow upload speed all of a sudden

dbizal
Tuning in

a month ago

I haven't had an issue since moving house 6 months ago but all of a sudden my upload speed has dropped significantly.

Screenshot 2024-03-31 092940.png

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4 REPLIES 4

Cardiffman282
Knows their stuff

a month ago

Check for local faults on 0800 561 0061 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).
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dbizal
Tuning in

a month ago

Looks like there is a fault, but it's been saying this for a few days now...

Surely we should be compensated for this? 

Screenshot 2024-03-31 100804.png

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Cardiffman282
Knows their stuff
In response to dbizal

a month ago - last edited a month ago

You would think so but unfortunately not. It needs to be total loss of service https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

There is a speed guarantee but it only applies to download speeds (not upload). https://www.virginmedia.com/wifi-max

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).
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Matthew_ML
Forum Team
Forum Team
In response to dbizal

4 weeks ago

Hey dbizal, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

I have taken a look and I can confirm there is an area outage due to end on the 3/4/24 at 10:30AM.

We are sorry about any trouble this may cause. 

Matt - Forum Team


New around here?

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