Security matters
For internet security tips and help staying safer online
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Latest Phishing News 13/12/2024

Latest Phishing News 13/12/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1 ima...

Int-Sec by Moderator
  • 351 Views
  • 0 replies
  • 0 kudos

Latest Phishing News 12/12/2024

Latest Phishing News 12/12/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1 VME...

Int-Sec by Moderator
  • 369 Views
  • 0 replies
  • 0 kudos

Websafe / Childsafe issues - F011306655: UPDATE: RESOLVED

Hello, We're aware that some of you may be experiencing Websafe / Childsafe problems and that it's not working as expected despite switching the settings on and off. We're sorry for the inconvenience caused and we hope to get it resolved as quickly a...

ModTeam by Moderator
  • 2207 Views
  • 0 replies
  • 0 kudos

Re: 08000525306 spam or real

Following a review of new customer deals on the Virgin website, I was also contacted by this number 0800 052 5306 to discuss my Virgin options. They requested my name and address etc., and then requested I set up a password and provide bank details o...

Screenshot_20240424-100815_Messages.jpg
James191 by Joining in
  • 24170 Views
  • 10 replies
  • 0 kudos

Unable to reset password via email

I have forgotten the password to my virgin media account, after trying to reset the password by email multiple times which did not work I then researched the issue to see if I could resolve it only to find many people having the same issue, tried cal...

Rj8 by Joining in
  • 151 Views
  • 1 replies
  • 0 kudos

Resolved! Children Safety Feature at Risk since May 2024

Community, Shocking, time again and again. I would like to stress this matter of urgency to let the UK member of the public to check Virgin Media Child safety feature - this is being turn off automatically and if I try to enable it back, the child pr...

Wakankaa by Tuning in
  • 3104 Views
  • 26 replies
  • 0 kudos

Resolved! update@notifications.virginmedia.co.uk

Is this email address genuine, It is an email -keeping you safe from scammers, but appears to be sent from an Ip address I  do not recognise which is in the USA bz293.notifications.virginmedia. isp BrazeThe sender email is not a valid email? and othe...

ALF28 by Super solver
  • 371 Views
  • 3 replies
  • 0 kudos

Daily calls from 0800 052 9xxx and the other party is silent

As per title. this has been going on for ages now and as close to blocking this number but it seems it is related to virgin media. It’s now at harassment levels.  I’ve tried to opt out of marketing but there doesn’t seem to be an option as phone/emai...

DanB3 by On our wavelength
  • 262 Views
  • 3 replies
  • 0 kudos