i want to drop my kerb but have a manhole cover outside which needs lowering

[nicolaaamis]

I have contacted virgin several times about the manhole cover which is 80cm by 50cm. Each time they come out they have been given information that its broken and a job has been raised for a repair instead. I have the permission from highways to drop my kerb but they will not carry out works until Virgin media have lowered the cover. Can anyone point me in the right direction please? Highways cannot help me 

Thanks

Nicola 

[jbrennand]

Post up a photo of the cover which will allow VM to identify whether it is their manhole.

And try..........

The number (automated) for reporting street “furniture” problems is 0330 333 0444 - or use this “Webform”
https://community.virginmedia.com/t5/Digital-life/How-to-report-damage-to-street-equipment/ba-p/4151...

[nicolaaamis]

I dont need to report damage to anything i need to know where to go forward with virgin lowering a manhole cover that is in the way of my dropped kerb i want to get done

[jbrennand]

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@nicolaaamis wrote:

I dont need to report damage to anything

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You said it was "broken"... I assumed that was "damage".    In any case a VM person will advise on progress when they get here in a day or two

[nicolaaamis]

i asked for virgin media to come and assess the manhole cover and they were given information to repair it so couldnt do anything about my drop kerb situation 

[jpeg1]

If it's broken to the point of being a hazard they will come and repair it. If they think it's been damaged by someone e.g. by driving over it, they may be looking for repayment of the cost. 

To come and assess the cost of lowering it and issuing an invoice for the work, they have a charge which was recently £250 +vat, paid in advance. 

[nicolaaamis · Accepted solution]

Thanks for the info, how do i contact VM about lowering the manhole cover? i cannot find any phone number or email address to contact them on, do you have any contact details i could have ?

Thanks

[jpeg1]

One of the forum staff should be able to help you when they pick this up. 

[nicolaaamis]

thanks

[Steven_L]

Hey nicolaaamis,

Welcome to the community and thanks for taking the time to post here on the forums.

Are you currently a customer of ours or just have the grid outside of your property?

I will send over a private message in a moment to request further information. 

Kind Regards,

Steven_L