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Forum Posts

Resolved! Broken outside box

Good afternoon, The brown box outside the house has broken and all the ethernet cables are exposed. The internet speed sometimes cuts out too. Could these be replaced please? Attached photos for reference. Thanks, Daniel    

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mrbrcz by Joining in
  • 599 Views
  • 2 replies
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Resolved! Hub3 360TV and IPhone WiFi

Hi All Had lots of problems with IPhone and the Hub 3  lots of connection dropping  seems to rectify after  loading connect app but not always  , sometimes need hub reset .  Similar with Firestick . Seems to be worse and more frequent since  moving t...

Moving entry point

Hi, I am having renovations done on my house and have a number of new data access points installed. But unfortunately that means the virgin connection / entry box that I plug my router in would needs moving. How do I request this?

Ollyleo by Just joined
  • 425 Views
  • 1 replies
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New installation to block of flats

I live in a block of 18 flats built in 2006.We can only currently get slow fibre services, the best speed I can get currently is 36mbps as it uses old cabling init the properties and no sign of roll out by open reach to upgrade to full fibre. Nextfib...

simcor by Tuning in
  • 2582 Views
  • 17 replies
  • 0 kudos

Replacement junction box and cables

Hi, I am in the process of getting my house roughcasted/rendered and was wondering if it's possible to get the cables and junction box replaced?The junction box and cables aren't damaged per se but the cable had previously been white at parts to blen...

GeeMcG by On our wavelength
  • 729 Views
  • 5 replies
  • 0 kudos

usual new customer question

Out of contract with Virgin media and have Phone, Tivo and Broadband with O2 volt as well.I'll be cancelling soon as selling house, will be staying with family for at least a month then hopefully once I've found a new house signing up for Broadband o...

kamenra by Joining in
  • 415 Views
  • 1 replies
  • 0 kudos