Hi can anyone help, I'm having the same issue as above. Our WiFi has been terrible the last couple of days, I have phoned the automated line and there are no issues in the area. When I try the app I just constantly get to final checks then I just get...
Good Morning,My neighbour has recently had Virgin cable installed and this was done whilst so was away from home. The contractor has connected in front of my property and damaged my hedge and left concrete and crisp packets on my property whilst runn...
The automated support system is ridiculously stupid.I call up and it does some tests and tells me my hub is faulty without asking me anything, then arranges and engineer to come and take a look at my hub.But my hub is not faulty. The TV service is a...
Hi, i have noticed the cover to my brown external box is missing, exposing the main internet wire that come in from the public foot path. Could this please be repaced as I am worried the cable may get damaged
My frustrations with Virgin Media as a company are mounting increasingly, and I'm now starting to look at alternative options,Due to an issue (that is now resolved) I have 2 appointments open for installation at my address,One was scheduled for the 3...
I’m tearing my hair out. Before someone tells me i must have broadband because I have started this post as a last resort for help (I’m typing this post on my IPad which has a separate net connection)On the 31st of July 2023, I moved addresses, the fi...
Hi, can anyone please help. I moved in to new house in Dec, book my Virgin broadband installation, date provided is Jan 6th.Changed to Feb 3rd - extra essential work needs to be carried out, they're sorryChanged to Feb 27th - extra essential work nee...
I am having problems with my Hub3 in Modem Mode.It is many years since I tried to log into 192.168.100.1.With a PC connected directly to Port 1 of the hub I can connect to the Internet and also connect to 192.168.100.1However I can't remember the pas...
Hello,I just moved to a new flat in Belfast 2 weeks ago and I've been trying to join virgin media to set up an internet connection since then. I talked to the sales team several times and submitted a form to join three times however they told me that...
Hi, we recently had Virgin broadband installed on our street and all houses except mine and my neighbours are listed. I know we can get fibre as I spoke to the contractors and we have a shared 'straw' in front of my house. How do I get my address add...
