I have also lost the brown box cover (presumably in the recent storms) and the wiring is exposed. We do not subscribe to Virgin but I still need to get it replaced. I have not been able to find a replacement online. Help would be much appreciated.
Hello, I have the same issue - that my Omni box cover appears to have fallen off. Please can you advise how I can report this and get it sorted. Thanks.
I have recently became a new customer. I was suppose to get an engineer out on the 1st of may but has now been chaged to the 20th of april. I was worried because i have no equipment sent out yet, any help?
Hello, There are cables running through my garden which need removing, they are not in relation to my internet connection and I can't guarantee they won't get damaged and as you can see they are in the way. They were there when we moved in and I hav...
we can use some suggestion here regarding the broadband installation. contract signed on 9th Feb 24 with agreed installation date: 11th April. no one turned up on the day, call the number: 0345 454 1111. after 40 mins of investigation, we were advise...
Where to start. Booked my home move well in advance to ensure no issues. The Pre install team then phoned on day of pre install to say there was a For Sale sign in the garden so couldn't carry out pre install and would schedule for the day I moved i...
Hi,My External box is constantly being kicked and damaged by passers by. (A lot of neighbours have the same issue)This has now resulted in my brown cover been kicked away again and leaving the live wires open to the public. This has also caused issue...
I’ve just upgraded to the1 gig internet and still haven’t got my hub 5 is there a reason why, because it states that it comes with the upgrade
Last night my ring cameras playback was working fine, today I’ve lost it, works fine when viewing through my 4G phone and 4G router (Vodafone) but through my virgin home broadband its gone, have Virgin changed anything as this problem is exclusively ...
Hi, Our outside box is broken with all the wires etc exposed and has been like that since we moved in, how do we go about getting it replaced please.Many thanks
