HelloAlthough my Landlady has approved to a Virgin media connection, she has requested the following information:At the end of your tenancy or contract with Virgin Media, could you find out if they remove the box, or if they don't remove it, do they ...
Hi, joined on the 4th November and haven’t received my start up pack?I swapped over from Sky on the 30th November and now I don’t have TV / Broadband which I’m paying for.I rang up and asked when a technician was coming out to lay new cable? Still wa...
Hello, After returning home today we've discovered our outdoor junction box cover is missing. Picture bellow. How do we go about getting a replacement?Thank youNick
Hello,I' already subscribed to Virgin media broadband. And I just moved to a new address. The agent said that I can do a Self Quick Installation. But I can't find the virgin media wall socket on my new home. Anyone can help me?Attached photo is the o...
Hi,I've recently purchased Fibre broadband and was sent a Hub 5 router to install myself. The previous owner of my property had Virgin installed back in 2019/2020. The existing wall box/cable aren't able to be removed, so I'm unable to attach the new...
My VM FTTP connection went live today, speeds are greatI am not getting an IPV6 addressLooking at the logs in my Hub5x I see this repeated many times"Gateway ipv6 address is empty"
My order for virgin media broadband was cancelled abruptly after a wait of over 45 days. Through out the process I was given assurances of speedy resolution to install the broadband connection and one fine day the order was cancelled without a proper...
All I did was renew my contract, which had expired, but now I have been sent a new router, with a dire warning about losing service if I don't activate within 5 days.The email I received on the day confirmed I had renewed my Volt M600 Fibre Broadband...
Hi... I would like to arrange an appointment for an Engineer to come and move our internal wall socket from its current position at the rear of the property, to the front of the property. I'm aware that I can request this via a phone call, but using ...
My Street was dug up around 6 or 7 months ago to lay cabling for virgin fibre, but only on the opposite side of the road, with the customer service manager telling us that we wouldn't need our side dug up as we would be connected to a box on the tele...
