Hello,I was due to have Virgin broadband installed at my house on March 25th. However it was delayed to April 6th as they hadn't got the permits to authorise the work. I have been told again by Virgin it is now delayed until May 6th as they still ha...
Last time when I've upgraded to 1Gig I was sent a Virgin Hub 5 altough I have made a new contract a few days ago that said I have upgraded from 500mbps to 1Gig and I will get a Virgin Hub 5 and I am being charge £35 for activation. If I already have ...
We have recently switched broadband provider to Virgin from BT and whilst we are mostly happy with the service received we cannot connect any of the devices in our household (mixture of Apple & Android) to the VM Connect app - we keep getting the mes...
Hi, Recently had a self install kit, but preferably I'd like to be able to place my hub further away from the TV, but the included cable splitter is rather on the short side. Is it possible to request 2-3 metres of cable that I can use to extend the ...
I ordered Broadband with a new hub yesterday (8th April). When signing up it said the Quickstart installation package would arrive within 5 working days. I got a confirmation email saying my package was on the way and would be delivered on 11th April...
Need to move the router to a new position and the cable I have would be too short. Can I request an engineer to fit a longer cable?
Hey,So I'm out of contract, already leaving to another ISP which was a pain to sort out, and something I never had any intention of going ahead with until Virgin simply would not give me any kind of deal similar to a new customer.However that switch ...
Hi, I have upgraded to a hub 5, plugged it all in this afternoon as per the instructions, nothing no internet, just a flashing green light for hours
HelloJust setting up and it says I can choose Quick Start, but is this the right socket or do i need an engineer? Thanks!
Hello,When the WiFi was installed in my home, we were not asked where it needed to be installed, and as a result has been installed in a less than ideal location in the living room. When the Engineer visited last due to an issue with the WiFi, which ...
