I live in a new build flat - there’s a shop with virgin media right below me. For some reason this new build has a different post code, and it says VM is not available.If everyone and everything surrounding me is able to get it, how can I get virgin ...
Good afternoon,Can I please arrange for a coaxial cable extension to be sent to me. Many thanksJoe
Hi,I had positive help from an agent on webchat but unfortunately the bot put me onto another agent and the feedback was for them then.I felt bad I didn't leave feedback for the first person I spoke to as a result as they were really helpful. Is ther...
Just went through sign up online, selected a date and time slot for installation. Then I got an email confirming some totally different date and time slot which dont work for me. I called, spoke to an aggressive assistant with poor, garbled English w...
Hi I have a similar fault, how do i report it and arrange an engineer visit?
I joined on the 16th October had my installation date changed 3 times October then November now December not getting anywhere when ringing no one can give me any answers why no one is coming out to do the pre installation work just keep saying it’s a...
Hi there, I am currently building a house in the back garden of anlother property and am looking to get the internet infrastrcuture set up. My electrician has said I need someone from Virgin to visit the site to advise on how the existing infrastruct...
Could you please pass on this review for our fantastic technician, as I wasn’t sent a text or email to do this. He was such a nice guy. So very helpful and knowledgeable. Visit was 10th May 2024. He was called Jack and his id was 86082. Definitely g...
Hi all,It looks like foxes, or something, has ripped the virgin media box off the wall outside and destroyed it.The box and cable goes across my neighbours property and is currently dangling over their garden.When it was installed (many years ago) th...
Hello, I had my Virgin fibre install moved a week earlier as they said they had a free appointment, so they came last night to do it (about 6.45pm!)But today the previous suppliers fibre box (TalkTalk via Openreach) is still active, in tandem with th...
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